Refund policy
At Ghosty Steps, your satisfaction is our priority. We stand behind the quality of our products and offer a 90-day return policy from the date your order is delivered.
90-Day Guarantee
If you are not completely satisfied with your purchase, you may request a return or refund within 90 days of receiving your order.
Eligibility for Returns
To qualify for a return, the item must:
- Be unused
- Be in the same condition you received it
- Be in its original packaging
- Include all accessories
- Be accompanied by proof of purchase
How to Start a Return
To request a return, please contact us at:
Once your request is approved, we will provide return instructions. Returns sent without prior approval will not be accepted.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue with a replacement or full refund.
Non-Returnable Items
Certain items are not eligible for return, including:
- Sale or clearance items
- Gift cards
- Products that show signs of use or misuse
Exchanges
The fastest way to get a replacement is to request a return for the original item and place a new order once your return is approved.
Refund Process
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5 to 10 business days.
Please note that your bank or payment provider may take additional time to reflect the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Our Promise
At Ghosty Steps, we are committed to delivering a smooth and reliable shopping experience. If something is not right, we will do everything we can to make it right quickly and fairly.